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A comprehensive course on excellence in
customer service |
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Who should attend? |
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Telesales agents and those working in call centers. |
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Your ability to persuade others on your ideas or how effectively you present your solutions to any audience is one of the essential skills for rapidly advancing in your career or whatever else you do for a living. Furthermore these days it is not unusual for job applicants to be asked to make presentations on a given subject and considerable weightage is given to their ability in making effective presentation in the selection process.
Bosses, colleagues, customers all like to deal with people that are confident, articulate, and sensitive to others needs, feelings and position on any subject or issue. They want to deal with someone who understands and can present themselves in a manner that is appealing, to the point, and convincing.
However the thought of making a presentation can trigger off a panic that according to some gurus is greater than the fear of death! Most people engage into research that goes on and on and finally when the time comes for making the presentation they are totally lost for words! |
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